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Ejmiller21's avatar
Ejmiller21
New Contributor
3 months ago

Internet Outages in Gonzales, La

Hi, this is my first post here. I’ve been struggling for the past 2 months with outage issues in Gonzales, La. and have nowhere else to turn. I work from home as a triage nurse and require direct line access to internet for my job. Cannot use hotspots. My problems first started with Cox contracting an outside company to rewire my apartment complex with fiber. I lost almost 4 days of work because of this. Then I discovered (after multiple service requests) that there was a bad wire to my building. That was supposedly fixed. Now I’ve had two days this week with “storm related outages” and i have not been able to work. I can’t speak to a representative/live agent because it’s a known outage. But I would just like to know what is going on and how long this repair is estimated to take. I could lose my job because of this. 

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  • Ejmiller21 
    I work from home too, so I know how important it is to stay reliably connected and I'd like to help in any way I can. 

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  You can also reach out to us on Twitter @CoxHelp or Facebook.
    Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.