Internet Outages EVERY DAY
Every day since Monday August 2nd the internet has experienced outages, multiple times throughout the day. The Cox website shows an outage and an expected time for remedy. Fix the problem. I work ...
Forum Discussion
I have called multiple times, had multiple techs come out and have been given the same result every time... That the problem is in the field somewhere. And my packet loss testing results (using WinMTR) shows the first hop after my network where all the packet loss is. Not sure if it is a node problem or a too small of a pipe issue but I hope it is being looked at and hope a resolution is being planned. If you can tell me that emailing you will yield a better result, I would be happy to but after many calls and online chats and the problem still persisting, I have resigned to the fact that Cox Cable, in my area, is not going to do anything about it quick enough. Please let me know if you know differently and I will let my neighbors know as they said they are just going to wait for Cox to deal with the issue and not spend their time in calling in. I have already had one neighbor, that worked from home, that had to move to a part of the city that has a different provider to ensure they can work from home.
It is sad that Cox is affecting peoples lives in a matter where they must move or change jobs to accommodate your service. I am starting to believe that the only way to get Cox to do anything is to file FCC complaints. I didn't want to be that person but we have to do what we have to do in order to show my employer that I am doing everything I can to better the situation.
Ben, thank you for your reply, it just feels a bit empty at this point. I really hope you have the ability to escalate this to a resolution. I do appreciate your time in trying to help.
Not sure if you had anything to do with it Ben but they are currently working on the service in my area. So far the packet loss is getting better. My service has completely dropped numerous times today and yesterday. The packet loss is currently at 0-2% and my ping times are more steady, so I think they are getting there. I will keep my fingers crossed that there is a resolution soon. I appreciate the progress and look forward to the service I originally expected.
- @Tartesso, That is great news. Please let us know if you continue to experience issues with the service. We will be here to assist you. -Allan, Cox Support Forums Moderator.
Update... I have to say things are much better today with absolutely no outages, thus far. The ping times are lower, 35ms average, the packet loss is less than 1% , 13731 sent and 13712 received back. I will continue to keep my fingers crossed in hopes this is finally fixed. Only time will tell. I can actually use my VoIP phone for work again and it is really nice. Thanks for the response.
Things have degraded over the weekend and I am now back to about an average of about 3-6% packet loss this morning after two hours of testing. The trouble is resurfacing again and I have the perception that Cox does not have the technical ability, funding, or just simply care enough to resolve the problem. Not sure what else I can do to aid them in this resolution. I will contact satellite providers and wireless providers this week in hopes I may be able to find a more reliable solution. If not I will be forced to file FCC complaints and if still no resolution after that then I fear I have no other option other than to move to an area that has better alternatives. I cannot express the level of disappointment I have with the Cox company at this point. I will keep my fingers crossed in hopes they are able to resolve the issue and will update everyone here if they are able to resolve but at this point feel this may be the end of my time in Tartesso and possibly the city of Buckeye. Which brings me to another idea of reaching out to city management to let them know the situation. Another last resort. If anyone else has any ideas, I am open ears. Thanks.
