Internet outage
My Internet has been down since 8/3. My neighbor next door and behind me all have internet access, but not to my house. Why am I the only one in my area affected? After 5 days of working on this, the...
Forum Discussion
Hi, I'm also in RR and dealing with exactly what you described. Did Cox ever provide you with an answer and time estimate?
NGB, Oh they will reply. Unsure if its a bot or an actual person. The only answer I seem to get is that its being worked on and that they will get it up and running as soon as they can, that they are sorry for the inconvenience. I just pray the issue is fixed ASAP. As I stated before, we never lost power, so Id imagine we would be the easy fix opposed to those who have no power. FYI... I'm located on Pease drive off Center Ridge Rd, next to the RR Brewing company. Also...just to make me feel better, they did give me a credit to my account of $1.50...for going on four days of no service...how considerate of them lol
I'm in that same area as well. The Cox hotspot was working at Swinging Door on Wednesday, but doesn't work on Pease. Someone in another chat said that the actual location where the servers are doesn't have power. The internet for me went out at 9pm on Tuesday after the storm passed. Apparently the backup generators running the place died at 9pm and they've been without power since. Unsure how accurate that is, but it seems to make sense. I just want to know what their ETA is on getting power at their location is, so I can plan my weekend/next week accordingly since I work from home. But it seems like no one has even an estimate at this point.
