Forum Discussion

rwbabb's avatar
rwbabb
New Contributor
7 months ago

Internet Outage

My internet has been down since last Thursday, 4/18/24.  Can’t get any real response for why and estimated date of repair.  All I get every morning is the following text:

UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates.

Anybody have any answers or knowledge of what’s going on?

  • JulianN's avatar
    JulianN
    Moderator
    7 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!