Forum Discussion

usmc1685's avatar
usmc1685
New Contributor
6 months ago

Internet Outage

Why do you always conduct maintenance on Saturdays?  When kids and family's are home.  Trying to complete homework or watch tv together.  This makes no sense.  For almost 200 dollars a month it is unacceptable how frequently my internet doesn't work.

3 Replies

  • Hi usmc1685,

     

    We realize Saturday may not be an ideal time to perform maintenance.  Our normal maintenance window is between midnight and 6AM, but there are occasions in which we must perform maintenance outside of the preferred times.  

    If there is anything we can do, please send us an email to Cox.help@cox.com with your account details.  

     

    Cox Support Forums Moderator

  • CurtB's avatar
    CurtB
    Valued Contributor III
    usmc1685 wrote:

    Trying to complete homework

    "Internet outage" is the 21st century version of "The dog ate my homework".  I understand that you really do have an outage.  Cox needs to develop a "Note for teacher" app,

  • usmc1685's avatar
    usmc1685
    New Contributor

    Cox internet made it 11 whole days before another outage!!