Forum Discussion

nolavicki's avatar
nolavicki
New Contributor
5 years ago

Internet outage in our area of New Orleans

Can you tell your customer base when Cox might get around to providing actual information and customer service regarding the 8-day internet outage in our area. Your three-day old recurring text message only says we should see a fix “by 7:12PM” What day? 

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Nolavicki, I do not see any area wide outages in your vicinity at this time and your modem is up and running with a good signal. Are you still experiencing issues with the service? -Allan, Cox Support Forums Moderator.