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nolavicki's avatar
nolavicki
New Contributor

Internet outage in our area of New Orleans

Can you tell your customer base when Cox might get around to providing actual information and customer service regarding the 8-day internet outage in our area. Your three-day old recurring text message only says we should see a fix “by 7:12PM” What day? 

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  • Allan's avatar
    Allan
    Moderator
    @Nolavicki, I do not see any area wide outages in your vicinity at this time and your modem is up and running with a good signal. Are you still experiencing issues with the service? -Allan, Cox Support Forums Moderator.