Forum Discussion

thomascampbell's avatar
thomascampbell
New Contributor
5 years ago

Internet Outage for 30 seconds usually once a day - Henderson, NV

A few weeks ago there was an outage in my community.  Before the outage I had rock solid Internet.  Since the outage once a day there is an outage of about 30 seconds.  I contacted support and the st...
thomascampbell's avatar
thomascampbell
New Contributor
5 years ago

The Router is a Google Mesh router.  The light on it turns red (meaning no internet).  Other devices lose connectivity as well.  Next time it happens I'll check the modem.  Happens daily.  Not the same time either.  It's almost on a 28-30 hour cycle.

SharonL's avatar
SharonL
Former Moderator
5 years ago
Hello,
 
I am sorry you are experiencing this issue. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
 
Sharon
Cox Support Forum Moderator