internet outage every day at 5:20 AM
every morning for the past few months my internet goes out for about 4 minutes at exactly 5:20 AM. I work in the mornings and so having this happen is a disruption. i have been working around it, an...
Forum Discussion
Hi Wreed, it could be that your modem is not processing a firmware update sent at that particular time every day, causing the modem to reboot. I am not showing any recent outages or maintenance that has taken place in your area over the last two weeks. I went ahead and reprovisioned your modem. Can you please perform a factory reset at your earliest convenience? If this does not resolve the issue, I recommend sending out a service technician. For further assistance, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
