Forum Discussion

otterbay's avatar
otterbay
Contributor
3 years ago

Internet outage and prime time speed

Orange County, CA.  Internet and cable gone at 4pm.  No idea why.  Partially back at 8:30pm, but our 150gb download rates are currently 6gb.  Took a picture with Ookla Speedtest site.

Sadly, it's like this in primetime four or five nights out of seven.  My neighbor just switched to TMobile internet, 50gb down, $30 month, free Netflix and 50% off YouTube TV.

Cox, you're on the verge of losing us too.

Get it together... 

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @Otterbay

    I'm sorry to hear that you've been experiencing intermittent connections and speed issues. I know how important it is to stay connected and get the suggested speeds, so I can understand your frustration. I'd like to investigate your concerns. When you have a moment, please email my team at cox.help@cox.com. Include the URL to this thread along with your full name and address.


    Jonathan J
    Cox Moderator