Forum Discussion

Dr_Still_Bill's avatar
New Contributor II
2 years ago

Internet Out Several Times per Day!

My internet quits several times each day - usually from 2 to 15 minutes.  Resetting modem does NOT help.  This all started about 2 months ago right after COX made a big fuss about "upgrading equipment" in my neighborhood.  We had this same problem a few years ago, until they finally fixed the system.  Then, it was good until recently.  My neighbors also have the same problem.  I have called COX several times recently, but the all the operator wants to do is reset my modem.  How do I get a technician to actually troubleshoot the local neighborhood lines and equipment????

2 Replies

  • DavidA2's avatar
    Former Moderator
    Hi Dr Still Bill,

    I am sorry to hear that you've been having trouble recently. We would be happy to take a closer look into that with you. To do that, we ask that you email us at with your service address and a link to this forum thread.

    Cox Forums Moderator