Forum Discussion

ChrisP95's avatar
ChrisP95
New Contributor
2 years ago

Internet out PHX 85021 Increased Internet traffic

Internet has been out for an entire week. I can get on Youtube and some other sites but I'm unable to connect to Steam Discord etc. Was supposed to be fixed this morning at 12 but now there is no eta. This is insane.

44 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    You're connected to the Internet but some sites are unreachable?  Have you tried to reset your modem via the function in your Cox account?  What's the make and model of your modem?  Any unusual indications with its lights?  Provide your OS and we can provide how to clear your DNS cache.

    • ChrisP95's avatar
      ChrisP95
      New Contributor

      Its been reset multiple times its the issue with cox and their service.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        If you can't connect to one site, it's probably the site.  However, if you can't connect to numerous site, it's probably how you get to the sites.  How you get to the sites is DNS.

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    You should perform a tracert. If some sites are working, your internet is online. This sounds like an Internet backbone issue, and may not be in Cox's hands to fix. A traceroute would confirm that. 

    • ChrisP95's avatar
      ChrisP95
      New Contributor

      And would a tracert fix my consoles, fix my other comptuter, my phone? If it will I iwll

      • ChrisP95's avatar
        ChrisP95
        New Contributor

        And I tried to tracert to the patcher on battle net and it just says Unable to resolve target system name

  • ChrisP95's avatar
    ChrisP95
    New Contributor

    Another weird thing now is a few times for a moment one of the sites I normally cant get on is available for a few minutes. Still can't connect to steam or discord

    • Darkatt's avatar
      Darkatt
      Honored Contributor

      Use a computer and run traceroutes to a number of places, notate which ones complete, and which ones fail, and what hop/ip address did they fail.