Forum Discussion

eightinternet's avatar
eightinternet
New Contributor
5 months ago

Internet out in Mesa AZ

My internet has been down since about 3pm yesterday, I was told multiple times on the app that they would have it on by a certain time, finally waking up this morning I got a text saying it's taking ...
  • LatitiaS's avatar
    LatitiaS
    5 months ago

    Hello eightinternet,

     

    I am very sorry to learn of your service loss.  Once an outage has been confirmed there is nothing more than we ask of you other than your patience.  Please feel free to reach out to us on Twitter at CoxHelp, visit us on Facebook or email at cox.help@cox.com with your address and we would be happy to check your area for any updates.  

     

    Cox Support Forums Moderator 

cparker121's avatar
cparker121
New Contributor
5 months ago

The internet went out yesterday 6/26 at 4pm and its still down today 6/27 at 3:30p... almost 24 hours. zero transparency on what's causing the issue, always extending the goals posts on estimated timeframes, and to top it off, they offered me a 2-dollar credit for resolution. Do better for your customers Cox. all they say is "we noticed there is an outage in your area, and you may experience intermittent internet issues..... like obviously 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 months ago

    Hi cparker121, I'm sorry to hear that you are experiencing area outages, Please feel free to reach out to us through our Social Media accounts on Facebook, or X, CoxHelp. The forums are for customers to assist each other with issues about their Cox services and equipment. Thank you for your patience and understanding,