Forum Discussion

Jarosz9988's avatar
Jarosz9988
New Contributor
2 years ago

Internet keeps going out

Everyday for two weeks our internet goes offline for 2-6 hours daily. We try to reset the modem and that doesn't work. I have spent hours on with it only to have a tech come out. He replaced our modem, has checked and replaced multiple things and still can't figure out what's wrong. At what point does someone higher up get involved? My husband works from home and we can't continue having internet issues. Anyone have any ideas why this is happening? 

  • Shaun_A's avatar
    Shaun_A
    Moderator
    2 years ago

    Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.