Internet Issues in Neighborhood...how to solve?
Lately my Cox internet has been terribly spotty and inconsistent. Our neighbors up and down our street have confirmed that it is happening to them as well. Everyone is complaining and says Cox doesn't care and won't do anything about it. My wife works from home and relies on internet for her business. She has been complaining about it for the last few months.
I have not contacted Cox yet because I have been down that road. The standard response is they don't see an issue on their end and if a service tech comes out and doesn't find anything it will cost me a service fee. Well, I'm not paying a service fee for something that is not in my home but somewhere on their network.
What is the best way to go about getting this fixed? I'm sure others have had this experience as well.