The real problems began when Cox started using contracted techs instead of sending their own people out. The range of incompetence is staggering. I won't allow anyone to touch my property or equipment unless they are true blue Cox techs, and that doesn't always guarantee satisfaction. There have been so many contracted nitwits installing and repairing for so much time that management couldn't fix the issues even if they wanted to, which they don't. Prices skyrocketing, service going down the tubes, not even a break for loyal 20 year customers. Retention offered me 2 dollars off my monthly bill of $200 plus. And I don't have any movie channels. Just basic phone, 150mbps internet (of which the best I've ever gotten was 75mbps at 3am, typical mbps is 12-25) and a basic tv package with contour. Highway robbery!!