Internet Instability
The cox internet is over capacity. if you experience instability, it is not your router, not your cable, not your fault. Don't upgrade to Gigabit speeds if you have 150mb. Your router does not have t...
Forum Discussion
They always have and always will be over capacity because of terrible management and lazy line technicians. Max internet speeds on their lines can easily be calculated with simple math. That's all it would have took to have this not even be a issue, they should have always operated with worst case scenario in mind. ALL of their nodes are over capacity and their line techs will not come out unless it's a life or death situation and their own support centers that you can call can't even set up an appointment with them. THEY ARE THE ONLY ONES THAT CAN SPLIT THE NODE AND ALLEVIATE LINE CONGESTION. I had to get about 6 technicians out because one admitted it was a problem and the line tech came out and did nothing (he stayed in his truck as far as i know because it was raining". The ONLY thing that helped my problem for about a week was there was a storm and lightning took out the power for about 2 seconds and I was getting perfect upload speeds for about a week and was finally able to stream to Twitch with a nice bitrate then it went back to ** and a line tech call me to set up a appointment for the next day and all they did was sent another house tech. That makes number 8. TLDR: Hope for lightning to take out the power to temporarily get the speeds you are paying thousands a year for.
Hi Kinge504. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
Did you miss the part where i said i already had 6 technicians out to my house? Half where from you twitter page. I don't want to talk anymore, just send a node technician or send no one at all.
- Hello Kinge504,
In order to get a Maintenance Engineer to come to look at the Node, you would have to have a technician escalate the matter onsite at your location. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can schedule a service appointment and have the technician process that request for you.
Crystal S. Cox Support Forum Moderator
