Forum Discussion

Ctop's avatar
Ctop
New Contributor
3 years ago

Internet in Sandiego CA goes out same time 8-9pm pst

So I have a 500 MBPS and 10 up.  The whole day I can game download massive files, remove into work and watch Tv, with zero issues.     but suddenly at 8pm pst when I try to game to relax my int...
JonathanJ's avatar
JonathanJ
Former Moderator
@Ctop

I apologize for the experience and would love the opportunity to investigate your concern. The next time you experience this please send us an email with your full name, full address, and a URL to this thread. Send it to cox.help@cox.com.


Jonathan J
Cox Moderator
Ctop's avatar
Ctop
New Contributor
3 years ago

Well that will be tonight then.   I contact support every night I email them pictures showing 80%+ packet loss and KBPS download while I’m on the phone with an agent.  

the only response I get is well let’s restart the modem check the cables and the tide and true, our signal looks fine here it must be your equipment.  

I get that it’s hard to find an answer when you’re not there but at the same time I was literally experiencing it while on the phone with them and they said they saw no issues.   If the modem or router was going bad I wouldn’t be experiencing it only at 8-9 then everything is back to normal

  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    Ctop,

    I completely understand your frustration and you are right that it is harder to trace without being there. That doesn't mean we shouldn't try though. Please don't hesitate to reach out to us by email once you see this happening. Hopefully, we will be able to catch it.

    David
    Cox Support Forum Moderator