Been having the same issue in southwest Louisiana for the last week and a half. Had a tech come out & he said the wires were hooked up wrong but it's been the same way for 6 years and he replaced a splitter. It worked 1 day then the issue returned. I went to cox & replaced the modem it helped 1 day then problems returned. Every day it's on & off usually around 7 or 8 pm . Sometimes it comes back in 5 minutes but sometimes up to 5 hours .
5 times tonight and consistently dropping every evening, a few times, at peak times for the past week and a half. I'm already waiting to recover from the holidays so I can get Starlink as Cox has stupid low data caps regardless of tier you purchase. Entertainment requires a solid internet connection. We should at least be guaranteed that.
Located in NW Arkansas (72715)
Another odd thing is I bought my modem from Cox instead of leasing it and they won't give me the login for it. Any time I ask, they just shrug their shoulders and say it should just be the default log in creds but it's not. I'm ready to ditch them and have been a monopolized customer since 2007.
What model modem do you have? Have you tried a factory reset?
Login info should be admin & password. I'm in constant contact with a tech since it just started acting up again. He wants me to text him every time it drops out so he can figure it out, he suspects its the main line from the pole to the house but its buried so he wants to be somewhat sure
I have the panoramic modem, they don't offer them for sell, can only lease it but I'm going to purchase a modem with no wifi and separate them
