Forum Discussion

Hjasonayres's avatar
Hjasonayres
New Contributor II
10 months ago

Internet has recently started losing connectivity multiple times per day. Wireless and Wired

Internet has recently started losing connectivity multiple times per day. Wireless and Wired  Do I need to change the modem?  Wire from street to house was recently changed by cox for the same issue....
Darkatt's avatar
Darkatt
Honored Contributor
10 months ago

If the light on the modem is still solid white when you lose connectivity, swap the modem at the cox solution store for a replacement. It sounds like there is an issue with the modem/router itself. 

  • Hjasonayres's avatar
    Hjasonayres
    New Contributor II
    10 months ago

    The light does not stay solid white when drops out. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    10 months ago

    You really think so? Did you see the signal levels where the upstream drops? Sounds like a T4 error that is making it resync. I guess swapping out the gateway can't hurt anything. It will be one less thing for Cox to blame so they can focus on the real problem.