Forum Discussion

Hjasonayres's avatar
Hjasonayres
New Contributor II
2 years ago

Internet has recently started losing connectivity multiple times per day. Wireless and Wired

Internet has recently started losing connectivity multiple times per day. Wireless and Wired  Do I need to change the modem?  Wire from street to house was recently changed by cox for the same issue....
Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

If the light on the modem is still solid white when you lose connectivity, swap the modem at the cox solution store for a replacement. It sounds like there is an issue with the modem/router itself. 

  • Hjasonayres's avatar
    Hjasonayres
    New Contributor II
    2 years ago

    The light does not stay solid white when drops out. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 years ago

    You really think so? Did you see the signal levels where the upstream drops? Sounds like a T4 error that is making it resync. I guess swapping out the gateway can't hurt anything. It will be one less thing for Cox to blame so they can focus on the real problem.