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j438z's avatar
j438z
New Contributor
2 years ago

Internet going in and out for the last two days in 89084

I've noticed pretty significant packet loss and sometimes complete drops over the last few days. I haven't had this problem before. Below is my modem information:

Downstream

Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 5 807000000 Hz 6.6 dBmV 43.9 dB 0 0
2 Locked QAM256 13 855000000 Hz 6.3 dBmV 44.3 dB 0 0
3 Locked QAM256 20 897000000 Hz 5.1 dBmV 43.9 dB 0 0
4 Locked QAM256 21 903000000 Hz 4.8 dBmV 43.4 dB 0 0
5 Locked QAM256 22 909000000 Hz 4.9 dBmV 43.3 dB 0 0
6 Locked QAM256 23 915000000 Hz 5.0 dBmV 43.2 dB 0 0
7 Locked QAM256 24 921000000 Hz 5.0 dBmV 43.1 dB 0 0
8 Locked QAM256 25 927000000 Hz 4.9 dBmV 42.4 dB 0 0
9 Locked QAM256 26 933000000 Hz 5.0 dBmV 42.8 dB 0 0
10 Locked QAM256 27 939000000 Hz 4.9 dBmV 42.6 dB 0 0
11 Locked QAM256 28 945000000 Hz 4.8 dBmV 42.4 dB 0 0
12 Locked QAM256 29 951000000 Hz 4.6 dBmV 42.0 dB 0 0
13 Locked QAM256 30 957000000 Hz 4.4 dBmV 41.7 dB 0 0
14 Locked QAM256 31 963000000 Hz 4.2 dBmV 41.4 dB 0 0
15 Locked QAM256 32 969000000 Hz 4.1 dBmV 41.2 dB 0 0
16 Locked QAM256 45 429000000 Hz 6.5 dBmV 43.6 dB 0

0

Upstream

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 47.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 47.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 47.0 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 47.0 dBmV

Today we've completely lost internet at the modem twice. It just drops out and then takes 3-5 minutes to re-sync and get the internet back up. Is something going on? Cox says "there's no outage" but I have a hard time believing this.