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j438z's avatar
j438z
New Contributor

Internet going in and out for the last two days in 89084

I've noticed pretty significant packet loss and sometimes complete drops over the last few days. I haven't had this problem before. Below is my modem information:

Downstream

Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 5 807000000 Hz 6.6 dBmV 43.9 dB 0 0
2 Locked QAM256 13 855000000 Hz 6.3 dBmV 44.3 dB 0 0
3 Locked QAM256 20 897000000 Hz 5.1 dBmV 43.9 dB 0 0
4 Locked QAM256 21 903000000 Hz 4.8 dBmV 43.4 dB 0 0
5 Locked QAM256 22 909000000 Hz 4.9 dBmV 43.3 dB 0 0
6 Locked QAM256 23 915000000 Hz 5.0 dBmV 43.2 dB 0 0
7 Locked QAM256 24 921000000 Hz 5.0 dBmV 43.1 dB 0 0
8 Locked QAM256 25 927000000 Hz 4.9 dBmV 42.4 dB 0 0
9 Locked QAM256 26 933000000 Hz 5.0 dBmV 42.8 dB 0 0
10 Locked QAM256 27 939000000 Hz 4.9 dBmV 42.6 dB 0 0
11 Locked QAM256 28 945000000 Hz 4.8 dBmV 42.4 dB 0 0
12 Locked QAM256 29 951000000 Hz 4.6 dBmV 42.0 dB 0 0
13 Locked QAM256 30 957000000 Hz 4.4 dBmV 41.7 dB 0 0
14 Locked QAM256 31 963000000 Hz 4.2 dBmV 41.4 dB 0 0
15 Locked QAM256 32 969000000 Hz 4.1 dBmV 41.2 dB 0 0
16 Locked QAM256 45 429000000 Hz 6.5 dBmV 43.6 dB 0

0

Upstream

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 47.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 47.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 47.0 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 47.0 dBmV

Today we've completely lost internet at the modem twice. It just drops out and then takes 3-5 minutes to re-sync and get the internet back up. Is something going on? Cox says "there's no outage" but I have a hard time believing this.