Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. When unplanned maintenance occurs in an area, it can be difficult to provide estimations of resolution, especially if the work is extensive. We do try to get the services up while work is being completed, so there is not a full span of time the service would be offline. We can try to take a look if there is anything different from what you have been told already. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.