Forum Discussion

Bjones03060's avatar
Bjones03060
New Contributor
3 months ago

Internet glitching 23605

I’m in the Hampton Roads, Virginia area and my internet has been going in and out all day! I’ve reset my modem twice. Is anyone else having this issue?

  • GregP1's avatar
    GregP1
    Moderator
    3 months ago

    Hi, 

    I apologize you are having trouble at your home. we will be glad to help. Please contact us privaly Our email address is cox.help@cox.com. Please include your name full street address and link to the forum post.  

    Greg

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    I also live in hampton roads, but understand, Cox cable works like this - 

    Dark Fiber, or regular fiber feeding out, it's broken out to all areas, where it is further broken out by either fiber to the home, or coax to the home. (HFC, Hybrid Fiber Coax). So, MY internet in my area code in Va beach, will be car different than yours in Newport News. 

    When your internet goes out, does the light(s) on your modem change? If so, verify all connections, make sure the coax is snug, (not wrenched on), on the modem and wall connection. If you have cable tv, also verify those wires aren't loos as they can let EMI and RF into the cable and also affect your data.