Forum Discussion

ViperDrvr's avatar
ViperDrvr
New Contributor
5 years ago

Internet drops multiple times a day............ for past 3-4 weeks.....

Internet connection drops multiple times a day.  SB6190 modem only a couple months old - no change in the lights on the modem but my router (Archer C4000) indicates loss of internet and all devices i...
ViperDrvr's avatar
ViperDrvr
New Contributor
5 years ago

Or, would just like to talk to someone who understands the system and doesn't go through a script with the standard reset modem and "all is well......"

MichaelJ's avatar
MichaelJ
Moderator
5 years ago
Hi ViperDrvr,
The forum's members won't be able to assist you with a resolution to the issues you are experiencing. I am glad to hear that you have a tech scheduled to come out. The tech is you best point of contact for service issues of this kind. The tech has access to his support team and his supervisors and can escalate an issue if needed. The tech will also be able to inform you of any next steps that need to be taken towards resolution.

Please do not hesitate to engage the tech.

Thank you,

Mike J.
Cox Support Forums Moderator