Internet Drops Every Morning
Every morning for the last month and a half, I have experienced loss of my internet connection. We are using the Panoramic gateway that was provided by Cox, and even had it replaced recently but it h...
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Update: We had a another technician come out on Friday 3/15. Just as before, they completed their "testing" but unfortunately it yielded no results, so we were told yet again both the signal and wiring were fine. As expected, they weren't able to provide an answer as to what is causing the issue, and even said it was "weird" lol. Their only solution was to swap out the coaxial cable but of course, my internet dropped again not even 20 minutes after they left. Customer service advised they would have dispatch send them back out but of course, in true Cox fashion, no one ever showed up or even had the common courtesy to give us a call. During another drop this morning, we called "tech support" who advised the modem was old and needed to be replaced, yet again, even though they just sent us one less than 3 weeks ago! I am seriously at my wit's end with the company and their terrible, unreliable, overpriced service. We are currently in the process of switching to Verizon.
WoW, that's nice. At least you had someone that came out. They told us last month we had to go to a store to fix our issues. Tuh!
