Hello Dawnee41. I'm sorry you are experiencing trouble with your internet connection. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so. Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. If you'd like to reach a Technical Support agent by telephone, you can reach them 24/7 by calling 1 (800) 234-3993. Thank you.
