Internet down for 6 days.
I've been without internet and cable since Monday, today they say they can get a tech here on Saturday! Unexcepptable! I have a strong signal, however, they said they have done an upgrade in my area...
Forum Discussion
Why would they disconnect you for a upgrade? Sounds like something else is going on. What model modem do you have? When you say your signal is strong, do you mean your modem's signal levels or router's wireless signal?
We had a power outage for 2 days. Cox has been out for 4 now, they told me they were doing an upgrade in my area. Im assuming everyone is having the same issue. But who knows. I recives twxts that everything is up and running, but i can not connect to anything, not even cable TV. I've tried roubleshooting myself several times and twice with them over the phone . Nothing! They are now sendi g a tech out after several calls and much frustration.
Hi, there. I'm so sorry for the issues you've had with us. If there's anything I can do, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message.
If TV is out too, there could be a outage in your area. Have you signed into the app and checked for a ETR? See here for a outage map. If not, and others in your area are working, I suggest looking for amp that may have flipped a breaker and is not working now.
Also, what model modem do you have?
