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LostPacketsMcGe's avatar
LostPacketsMcGe
New Contributor
2 years ago

Internet down for 11 days. Outside plant crew “working on it”(maybe)

So 11 days ago, my internet went from pretty reliable to dropping offline for 30-120,seconds at a time every few minutes. Which is basically unusable.  tech verified everything out to the pedes...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Why do you think it is a IP issue if the technician said work was required upstream?  I would be more curious of your signal levels and event logs. Either way, if you want Cox to look something up, email them your account info with the request to cox.help@cox.com.