Internet Disconnects While Gaming
I've had similar issues off and on for years, but recently has gotten so bad that I cannot play games.
When gaming, my latency either jumps up or I am completely disconnected from the internet for ...
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Spent many hours with support over 2 days. They did every test possible. A tech came out and said the line signal was good. He and the online techs (one of whom had a VERY thick Swedish accent) said it's probably my modem (Motorola MB8600). It's barely over 2 years old and, believing Cox, I left some angry reviews of the modem on sites for it failing so quickly.
This morning my upload speed (the only thing that counts for gaming) was back to 35Mb/s--for a while. Now it's tanking again. I checked my modems logs and all I could find was time synchronization errors. Doesn't sound like it's a modem issue to me but maybe I'm wrong.
I'm going to ask Cox to give me one of their very questionable new "gaming" modems and test it out for a few weeks. If the speed is stable, then I will know it's my modem. But if not I'll send it back,
Cox needs to figure this out! I've paid them thousands of dollars over the years just for internet service. If Google Fioswere able to give me service in my area, I would have switched a long time ago. It gets rave reviews.
I have also contacted support many times over the last couple weeks. Each time they offer another service for me to pay more money to fix. I spend $150 a month on just internet with them, so I think I should have a stable connection. I do not believe it is your modem, as we all seem to be having similar issues and if the modems were faulty they would have seen that in some of their tests. Especially when the tech came and checked everything out. I'm hopeful that there is someone that reviews this that will be able to correct or give some advice. Beyond that, I'm looking into alternatives, but unfortunately, our selections are limited. When alternatives are made widely available, I'll be switching. I have one night a week that I get to play online games and for months, I have not been able to finish a single game without an issue.
Conspiracy theory here: Maybe the psycho's running the company are throttling third-party modem users so they'll rent one of theirs. Just ordered one and I'll see if it suddenly works.
