Internet constantly goes down.
I have chatted with support and they told me it was my equipment. I have previously already had four (4) Cox modems, all of which failed and had to be replaced. My last modem was self-purchased and w...
Forum Discussion
I have the same problem as you, I got a new modem as well and also have no splitters or amps on my cable line. The only thing I can think of to solve this problem is to contact customer support and hopefully get them to get a technician out to troubleshoot.
These are the event logs for my modem(Motorola MB8600)
| 19:24:54 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 19:24:54 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 19:24:54 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 19:24:54 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 19:24:54 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 19:24:54 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 19:59:28 Fri Aug 7 2020 |
Notice (6) | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:00:39 Fri Aug 7 2020 |
Notice (6) | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:00:52 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:00:52 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:04:30 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:04:30 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:12:53 Fri Aug 7 2020 |
Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:12:53 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:12:55 Fri Aug 7 2020 |
Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:13:00 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:13:00 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:13:00 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:13:00 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:13:00 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:13:00 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 20:14:50 Fri Aug 7 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:5d:10:7e;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1; | |||
| 20:14:50 Fri Aug 7 2020 |
Warning (5) | Dynamic Range Window violation |
Very frustrating. I sent an email to cox support on July 25, 2020 and resent the same mail today and I have yet to receive a response.
