Same with me. I used the cox app to chat with support and it's honest to god one of the worst chat supports i have ever dealt with and they purposefully disconnected from me one time and another stopped answering altogether lol. They seem to never fix my issue. Maybe someone on the forum can... it seems my modem has really high uncorrectables to correctables that doesn't seem to go away with any modem reset. i suspected this is causing packet loss. had a tech out a couple months ago and i guess they did nothing as it didn't fix the issue. thought it was my equipment but netgear says otherwise so im at a loss. getting like less than 10mbps at times and paying 100 dollars a month. yiiikes.
