Forum Discussion

Caleb_B's avatar
Caleb_B
New Contributor
5 years ago

Internet Connection Keeps Dropping

It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for...
jocelynw66's avatar
jocelynw66
New Contributor
4 years ago

I'm having the same issue - have been now for a couple of weeks.  I work from home and connect to my company's VPN and i can't tell if it's really my Internet connectivity or my company's VPN but I am randomly, several times a day, kicked off VPN or Zoom calls and then reconnect within a minute or 2.  I also see it when I'm streaming live TV via Sling - but, again, not sure if that's Sling or my Internet connection.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Jocelynw66,

    We understand the frustration of having an inconsistent internet signal. When your VPN is dropping are you able to connect a phone to your wifi outside of the VPN to see if that drops at the same time? Is your Sling hardwired and which band is it connected to?

    Ben S.
    Cox Support Forums Moderator