Forum Discussion

Caleb_B's avatar
Caleb_B
New Contributor
5 years ago

Internet Connection Keeps Dropping

It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for...
gliznorph's avatar
gliznorph
New Contributor II
5 years ago

I've been seeing the same thing recently.  Some days are good, others really bad where I have internet connectivity one minute and the next it is gone. I see occasional tears and freezes watching TV through my cable box, too. My work computer will "ding" every time the VPN reconnects and it was doing it all day yesterday.. I've restarted the cable modem and router several times.

My main cable line comes into a splitter when it enters the house with one side going to the modem and mini-boxes and the other through an amp to the big cable boxes - exactly as the Cox tech set it up when it was installed.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Gliznorph

    Are you able to bypass your router and VPN just to see if you have the same issue?


    Jonathan J
    Cox Moderator
    • gliznorph's avatar
      gliznorph
      New Contributor II
      4 years ago

      It was happening with or without the VPN, it is just that the VPN makes the network drops more obvious. The router shows No internet connection when this happens.

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        @Gilznorph,

        Thanks for letting us know. Can you bypass the splitter and plug the coax directly into the wall from the modem?


        Ben S.
        Cox Support Forums Moderator