Internet Connection Keeps Dropping
It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for...
Forum Discussion
I am having the exact same issue. I have had 2 techs out, and the last tech said he did everything that he could and that a maintenance team was needed. The maintenance team support ticket was submitted on Friday 11 Dec so I called on Cox support yesterday was on hold for 53 minutes to try and talk to supervisor about the status of the ticket. I got the standard "we are sorry for the inconvenience and are working the matter." Pretty frustrating when I drop out multiple times of every zoom meeting for 3-5 minutes. Definitely not getting the service I am paying for.
@Carter H, I am truly sorry to hear that you are experiencing this issue and we can look into this for you. Please send us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
