Am also in Pensacola, it doesn’t get better. My original call was in May. I’ve had 13+ techs come out, who will eventually see and document the problems along with the suggested fixes, but the field team comes out and sees you have internet service, doesn’t care if it’s slower and less consistent then your cell phones 5g and decides to leave.
You can email ping plotter results, trace routes, speed tests showing the same slow speeds, packet loss and connection dropping completely, which techs have also notated, and even make make multiple FCC complaints, and it will be escalated, to the same field time who views any internet service at all as acceptable. You’ll speak to the field leadership at some point, who will tell you to email them, but will ghost you after the initial email. You’ll see notices on cox.com that things are being worked on in your area, yet your internet will somehow get worse.
I used to see 1000 + down / 40+ up, currently I see 90 down / 3 up, 100% packet loss every few minutes, and random minutes of no internet service and they tell me nothing is wrong.
My Verizon iPhone hotspot and AT&T 100 down/20 up DSL line work better wirelessly then Cox Gigablast does through a wired connection.
I hate to mention this, but if you're getting 90 down with a wired computer, ensure it setup for 1000basetx, and not 100basetx, the 90 down indicates the ethernet running at 100 mbps, most of the time.
The ethernet settings were the defaults. There was a days long “we are working to deliver a more consistent internet experience in your area” last week, and this started up at that point. I switched it to 2500 and 1000 and restarted both times but neither made a difference.
The down speed is randomly stuck in the 90s for periods of time. I had consistent 1000+ down before last week, but my upload was 0-4 most of the day, now both are poop. My jitter is often close to 30, I have high latency and packet-loss on all hops to anywhere, so I’m thinking I may have an ingress problem.
It happens on wireless devices as well, it just decides I don’t need anymore speed. The gateway is like 2.5 weeks old.
If it's on wireless devices as well, then yeah, you should talk to Cox Tech support has see about having someone come out and see what's going on. A few things to do first, ensure all your cables have good connections, unscrew, screw them all back in, make sure nothing loose on splitters, and if you have connections not being used, disconnect them. With your ethernet device, make sure the cable is a Cat 5E, or cat 6, or better. If it's a cat 5, it could cause some of what you are seeing, dropping down to 100baseTX now and then, due to crosstalk/interference.
hmm, reply did not post for whatever reason. 👀
I only have internet service, so it’s just loose rg11 from tap to side of house, no splitters, no wall plate. a new drop was ran last month, only the end cable that actually goes thru the wall was kept. I’m using the Ethernet cable provided in the gateway box.
Tech Support and Executive Escalations seem to want to fix the issues, but the Maintenance Team here obviously doesn’t care after 4 and a half months of senior, business and escalation techs advising on next steps, and Maintenance themselves seeing and documenting problems, but not acting on them, or trying to fix.
