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technoman's avatar
technoman
New Contributor II
2 years ago

Internet and TV service interruptions

I'm really not sure where to ask this question since I'm having BOTH Internet and TV signal problems. When the Internet drops out, I can see the lights on my modem are flashing like it's trying to re...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago
I'm unable to access the 192.168.0.1 site.

Why can't you access the 192.168.0.1 site? What model modem/gateway do you have?

  • technoman's avatar
    technoman
    New Contributor II
    2 years ago

    I have an Arris Surfboard SB8200 modem with an Asus RT-AX88U Pro router connected to it. I get a message: "The connection has timed out

    The server at 192.168.0.1 is taking too long to respond."

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      That is a stand alone modem. Stand alone modems are accessible by the IP 192.168.100.1. See here for more info.

      • technoman's avatar
        technoman
        New Contributor II
        2 years ago

        I was able to access that link and logged into it. Here's some of my signal levels. They look very low to me:

        Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
        13 Locked QAM256 855000000 Hz -12 dBmV 37 dB 4354 15126
        1 Locked QAM256 783000000 Hz -10 dBmV 38 dB 16033 35623
        2 Locked QAM256 789000000 Hz -10 dBmV 38 dB 34017 80565
        3 Locked QAM256 795000000 Hz -10 dBmV 38 dB 50349 130199
        4 Locked QAM256 801000000 Hz -10 dBmV 38 dB 41179 111138
        5 Locked QAM256 807000000 Hz -11 dBmV 38 dB 34365 81730
        6 Locked QAM256 813000000 Hz -10 dBmV 38 dB 43021 116049
        7 Locked QAM256 819000000 Hz -10 dBmV 38 dB 44122 116280
        8 Locked QAM256 825000000 Hz -10 dBmV 38 dB 49826 137021
        21 Locked QAM256 903000000 Hz -12 dBmV 36 dB 41628 109259
        26 Locked QAM256 933000000 Hz -14 dBmV 35 dB 20997 67146
        27 Locked QAM256 939000000 Hz -14 dBmV 35 dB 15106 51907
        28 Locked QAM256 945000000 Hz -14 dBmV 35 dB 26385 82409