Forum Discussion

tlc15's avatar
tlc15
New Contributor
4 years ago

Internet and cable cut out

The internet dropping, and then having the sound cut out and tv also turning off is unacceptable. For the price I pay for both- this should never happen. Id like a rep to explain how I never had these issues with Att or Direct Tv, yet Cox is glitchy every weekend. 

1 Reply

  • Hi Tlc15 The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us via email using cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator