I work from home. I work on remote documents via the internet. For the past two weeks or so, intermittently, about once an hour or so, the connection to the internet is lost. I lose work. It is frustrating.

I play and stream video games from home. Have a small following. Supplement my income having some fun. For the past two weeks or so, latency has been severely rubber banding. from a low of (and typical of two weeks ago) 50 ms to a high of about 20,000 ms. It is frustrating.

A tech came out yesterday and tweaked the stuff in the boxes. Said I should be getting a frequency of 1 to 3 at my cable modem but was seeing -2 when he started. He did some things and said it was a 2 when he left and that should fix things. It seemed ok, yesterday. Today, it is frustrating.

Today, my latency is now consistently at 5,000 to 6,000 ms (an improvement from rubber banding but still) - making video games unplayable. I did a pathping and found that 70.191.61.14 was losing 100% of my packets. I reached out to customer support to report this issue and was told, I need to my a new panoramic wireless router - identical to the Arris router that I have. It's only $9.99 per month from the Cox store and will solve all my problems. It is frustrating that someone would suggest the router has anything to do with what happens 6 stops from me and 1 stop from the destination.

I came to the forums to find hope and help, scanned through the first 15 pages of threads to find so many similar stories. Intermittent outages. High Latency. Sales pitches for a new router. It is frustrating.

Cox's Reliable High-Speed Internet is becoming less and less reliable and less and less High-Speed. It's beginning to affect my pocketbook. I am hoping the forums can help me out.