Forum Discussion

Intermittent_I2's avatar
Intermittent_I2
New Contributor II
7 years ago

Intermittent internet and phone in Glendale, AZ

I have had nothing but trouble using internet and phone here in Glendale, AZ. Is anyone else having these problems? I already spoke with the chat representative and he said my modem was bad so I got ...
Becky's avatar
Becky
Moderator
7 years ago
Hi Intermittent Internet Connection, there is definitely a signal issue outside your home that requires a service call. I’m glad to see you have a technician scheduled for tomorrow. Please let us know if your connectivity doesn’t improve after the tech’s visit tomorrow. -Becky, Cox Support Forums Moderator
  • CoxAzUser's avatar
    CoxAzUser
    New Contributor II
    7 years ago

    Yes please, that sounds good. I upgraded the modem to 3.1 and it worked for a while but now back to poor connection.

  • CoxAzUser's avatar
    CoxAzUser
    New Contributor II
    7 years ago

    Oops, scratch that. you were talking to the other user. 

  • CoxAzUser's avatar
    CoxAzUser
    New Contributor II
    7 years ago

    I called again and now tech support says it's low signal strength. If so I wasted my morning shopping for and connecting the new modem. Not cool. 

    • MarkM1's avatar
      MarkM1
      Former Moderator
      7 years ago
      CoxAzUser,

      I checked the new modem on your account & it is not transmitting back to us correctly. We do need to get a tech out to check to see what is going on with that equipment. I show that you had an appointment scheduled for today but you were not home during the appointment time. Would you send us an email to cox.help@cox.com so we can reschedule that appointment for you? We want to get this issue resolved for you as quickly as possible.

      Mark M.
      Cox Support Forums Moderator