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fengl16's avatar
fengl16
New Contributor
3 years ago

Intermittent Connection Issues

For the past month, I've been observing minor connection issues while online (either in a call / gaming). While they are minor, they are enough to interrupt I am doing. I've tried power cycling the m...
connection issues
internet
fengl16's avatar
fengl16
New Contributor

Thanks for the help so far. I took your advice and went back up to rewired the whole thing so it goes like this outside wire > amp > modem and this the resulting downstream data I get now:

Downstream  Channel Bonding Value
Index Lock Status Frequency SNR Power Level Modulation
21 Locked
801 MHz
39.8 dB
 9.6 dBmV 256 QAM
5 Locked 705 MHz 40.7 dB 11.8 dBmV 256 QAM
17 Locked 777 MHz 40.6 dB 11.2 dBmV 256 QAM
18 Locked 783 MHz 40.0 dB 10.4 dBmV 256 QAM
19 Locked
789 MHz
 40.2 dB 10.7 dBmV 256 QAM
20 Locked
795 MHz
 39.7 dB 9.6 dBmV 256 QAM
22 Locked
807 MHz
 39.2 dB 8.7 dBmV 256 QAM
23 Locked 813 MHz 39.0 dB 8.6 dBmV 256 QAM
24 Locked 819 MHz 38.6 dB 8.4 dBmV 256 QAM
25 Locked 825 MHz 38.3 dB 8.0 dBmV 256 QAM
26 Locked 831 MHz 38.8 dB 8.5 dBmV 256 QAM
27 Locked 837 MHz 38.6 dB 8.1 dBmV 256 QAM
28 Locked 843 MHz 39.0 dB 8.8 dBmV 256 QAM
29 Locked 849 MHz 39.0 dB 8.4 dBmV 256 QAM
30 Locked 855 MHz 39.0 dB 8.2 dBmV 256 QAM
31 Locked 861 MHz 38.7 dB 7.6 dBmV 256 QAM
32 Locked 867 MHz 38.3 dB 6.7 dBmV 256 QAM
33 Locked 357 MHz 39.8 dB 10.7 dBmV 256 QAM
34 Locked 363 MHz 39.9 dB 10.7 dBmV 256 QAM
35 Locked 369 MHz 40.0 dB 10.8 dBmV 256 QAM
36 Locked 375 MHz 40.0 dB 10.9 dBmV 256 QAM
37 Locked 381 MHz 40.2 dB 11.3 dBmV 256 QAM
38 Locked 387 MHz 40.1 dB 11.3 dBmV 256 QAM
39 Locked 393 MHz 40.3 dB 11.6 dBmV 256 QAM
40 Locked 399 MHz 40.3 dB 11.5 dBmV 256 QAM
41 Locked 405 MHz 40.4 dB 11.6 dBmV 256 QAM
42 Locked 411 MHz 40.0 dB 11.1 dBmV 256 QAM
43 Locked 417 MHz 40.2 dB 11.1 dBmV 256 QAM
44 Locked 423 MHz 40.0 dB 10.9 dBmV 256 QAM
45 Locked 429 MHz 40.0 dB 10.9 dBmV 256 QAM
46 Locked 435 MHz 39.9 dB 11.0 dBmV 256 QAM
32 Locked 441 MHz 39.9 dB 10.8 dBmV 256 QAM
159 Locked 300000000 42.8 dB 15.4 dBmV OFDM
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

SNR definitely improved at an average of 2.5 dB.  Power is a little high but definitely out from less than 1 dBmV.  Did you reboot DOCSIS?

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