Forum Discussion

SadDOC's avatar
SadDOC
New Contributor
5 years ago

INT goes out randomly, but TV still on?

Gigibit Cox fiber, their best Aries modem, 3 PCs (two hard line cat5, one WiFi.) Int with TV Over the past week, internet has randomly turned off, though TV working fine, and modem showing correct ...
tan22's avatar
tan22
New Contributor
5 years ago

I had the exact same problem the past two weeks. Restting the modem is no longer helping. I even disconnected all cables from the modem and still no internet. Resetting it doesn’t help either. When I check the gateway under wifi the status is not even active. The modem itself is not broadcasting the SSID and it cannot connect to Cox’s network at all. 

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi @Tan22,

    It sounds like you may need to get your modem swapped out if it is one of ours. Please email us at cox.help@cox.com with your full name and address to set that up.


    Ben S.
    Cox Support Forums Moderator