Forum Discussion

ejds's avatar
ejds
New Contributor
5 years ago

Installation

I recently got Cox Internet with the Self Install Kit.  I am using my own modem.  I called Cox to activate the modem. 

After numerous tries the modem would not activate.  They did send out a technician to the house.  The only thing he did was call Cox and have them delete the existing information and then the modem was able to activate.  Now I am charged $55 for Professional Installation.

In my eyes the problem was on their side not mine.  Anybody had this experience?

Thanks

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Cox duped you.  "Deleting existing information" is re-provisioning a modem.  Cox could have done this with you on the phone...for free.

  • Zurq's avatar
    Zurq
    Contributor II
    5 years ago

    go on live chat on cox.com and get support and tell them you were not supposed to be charged for the visit and they will remove it.

  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    You can email our team at cox.help@cox.com to investigate this issue.

    Brian
    Cox Support Forum Moderator