Forum Discussion

POJV's avatar
POJV
New Contributor
7 years ago

Increased internet speeds for existing accounts broke communications between modem and router.

I received an email from Cox stating I had been upgraded all I needed to do is reset my Modem. I reset my modem and lost all connectivity to my router. Called Cox and they stated it appeared to be my...
Uriah93's avatar
Uriah93
New Contributor
7 years ago

After this "upgrade" I keep getting T3 errors and even T4 errors and disconnecting every 20-30 minutes. I also called and they said they would send someone out to check it for a cost. I just got a new modem and router 2 weeks before and now I have this problem, the event log clearly shows it's something wrong with the tap or amplifier and I shouldn't be charged for that fix.