I'm tired of my service going out.
I'm tired of my service going out. No neighbors go through what I have to. I've had all the boxes replaced several times and all customer service can say is unplug everything for 2 hours to let i...
Forum Discussion
Yes! Constantly! Today is the 5th or 6th time we have had service interruptions in 2 wks! Ridiculous. This affects us tremendously since we work remotely. Is COX going to reimburse when we have to take time off because we can't work?
Hello Celestial01, I'm sorry to hear that you have been having service interruptions. Please reach out to us email at cox.help@cox.com. You can also reach us through Facebook or Twitter so that we can assist you with this matter.
Cox Forums Moderator
Juan
Cox won't reimburse you at all. I complained on here and magically our usage went up way past what it was supposed to and it never has in the 14 years we have had cox in this house. Nothings changed whatsoever but all of a sudden our usage is almost at its end. Yes I also need my internet for work and it constantly cuts out. Don't call and complain or they will do to you what they did to us. 14 years and have never gone over our data cap and I make one complaint and our data cap is now over the amount. Do like I am doing and screenshot every message you get from them or these cox moderators. Hell I asked 1 question yesterday and the tech support operator never answered my question and instead told me I need a new modem/router and a hat I had to buy from them.
JoshuaHorst
I'd be more than happy to review your account. Please send an email to cox.help@cox.com and include your full name, address and a link to this Forums thread. Thanks!
