I'm a Very Disappointed Cox customer

Question

I'm a Very Disappointed Cox internet customer

It takes for me to keep restarting my cellphone in order to get Internet, I also have to use T-Mobile's

data otherwise I will not have Internet, also my Tv, is giving me messages:

Wi-Fi is Not Connected

This device is not currently connected to a WiFi network????

Very disappointed and unhappy customer

brianm · Answer

Hi there,
&nbsp;
If you need assistance with your wifi connection, feel free to email our team at cox.help@cox.com with your first/last name and complete home address along with a description of your issue or a link to this thread so that we can assist.
&nbsp;
&nbsp;

darkatt · Answer

Do you use a Cox Pano modem, or your own equipment?&nbsp;The router needs to be out in the open, not behind anything, (Certainly not behind a tv). Objects in between the router and the cell phone will block the WiFi signal, The denser the object, the more it blocks the signal. The best place for a router is out in the open, raised as high as you can. If you have a "Smartbox" take it out, and set a table outside of the box to place the router, or move it to a central room. Smartboxes are stupid, (think faraday cage).&nbsp;Let me know if any of this helps?

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I'm a Very Disappointed Cox customer

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