If you have the choice, avoid COX

Imagine one day out of the blue your Internet goes out.  You work from home, so naturally this is a big problem.  You contact COX and they tell you to not to worry as this is an unplanned outtage and they give you an estimate of when it will be over.  When the time is up and the internet is not back yet you check and now there is new goalpost that tells you a new estimate. Rinse and repeat.  Hours turn into days, days into weeks and I'm almost completing a year since I had to get their service as they monopolized this area and I have no choice but to suffer their service.  This will be your life with COX.  If you have the choice, avoid COX.