Forum Discussion

desertengineer1's avatar
desertengineer1
New Contributor III
5 months ago

If you are tired of daily internet dropouts...

If you, like many others, are experiencing daily internet drop-outs, horrible customer service, technicians who don't understand the problem, who simply test, then leave, replace the line to the hous...
internet
Chanellj28's avatar
Chanellj28
New Contributor
5 months ago

Filed multiple complaints with the fcc the branch manager only response is that they are working on the issues on if he states there is a problem at all. My Internet is out at least 4-5 times a month and then crappy service the rest of time. Anyway I filed I hope others do too. 

  • LatitiaS's avatar
    LatitiaS
    Moderator
    5 months ago

    Hi Chanellj28,

     

    We want nothing more than for you to enjoy your services.  I would really like an opportunity to investigate your connection troubles.  If I may, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.

     

    Cox Support Forum Moderator