Forum Discussion

roxbits's avatar
roxbits
New Contributor
6 years ago

I just installed a Panoramic. It is supposed to be duel band but only my 2.4 is showing up. How/where do i find the 5.0 to assign it a ssid and p/w?

I just installed a Panoramic. It is supposed to be duel band but only my 2.4 is showing up. How/where do i find the 5.0 to assign it a ssid and password? online chat was no help, even though i was on...
ChrisL's avatar
ChrisL
Former Moderator
6 years ago
By default, the 2.4Ghz and 5Ghz networks are named the same so that the gateway can do the steering between bands based on the capabilities of the device connecting.

-Chris
roxbits's avatar
roxbits
New Contributor
6 years ago

Thanks Chris!  Not sure if I like that, I prefer to do some of my own settings and finding this puzzeling - trusting 'automatic'.

My ooma telo is buzzing, cracking and making horrible noises - now trying to find out if this panoramic is compatible :(  The telo is connected thru a netgear bridge as it was with my nighthawk modem/router with no issues. 

This simple modem/router is giving me a headache.  I have 28 more days to get it figured out.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Roxbits, we apologize for the headache, and we we recommend downloading the free Panoramic WiFi app (if you haven't already done so). Here is some information about the app, as well as the benefits of band steering:

    www.cox.com/.../panoramic-wifi-app.html
    www.cox.com/.../benefits-of-one-home-network-wifi-name-and-password.html

    To access the networks through the app:

    Tap on the network in the "Overview" section -> Scroll down to "More Options" and tap on "Advanced Settings" -> Tap on "2.4 and 5 GHz WiFi." From here, you can set different channels. To Edit the username/password and enable band steering:

    Tap on the network in the "Overview" section -> On the top-right corner, tap on the "Pencil" icon. -Kevin M. Cox Support Forum Moderator