I just had the same thing happen to me. The agent wasn't rude, but kept insisting they could see that I used my remote to rent the movie. The remote was put away and our Contour has been unplugged from the TV for over a year. When I tried to chat last night when I got notice, they tried to say there was no email and no charge. Now, they can suddenly see that I did something impossible?! It's, of course, after hours, so I will have to call to speak to a supervisor tomorrow.
So, I highly recommend calling customer service if this ever happens to anyone else and changing your password to your account. Customer service was very helpful, kind, and gave me no guff. It kind of sucks for people with phone anxiety, but it gets the job done without any stress or frustration!
