I just had the same thing happen to me. The agent wasn't rude, but kept insisting they could see that I used my remote to rent the movie. The remote was put away and our Contour has been unplugged from the TV for over a year. When I tried to chat last night when I got notice, they tried to say there was no email and no charge. Now, they can suddenly see that I did something impossible?! It's, of course, after hours, so I will have to call to speak to a supervisor tomorrow.
our Contour has been unplugged from the TV for over a year.
Just curious... why have you been renting a Contour box from Cox for over a year that hasn't been connected to a TV? You could be recording, but that would be a serious marathon watch session.
It comes with the internet plan I have...if I take it off, the plan costs more.
