Forum Discussion

Jos2007's avatar
Jos2007
New Contributor
12 months ago

I got a charge for an On demand/Pay per view movie I never ordered.

I know this has happened to another person before. I saw the same complaint on this forum.The very rude representative told me through the chat that I had to pay the charge. When I asked for a superv...
CurtB's avatar
CurtB
Valued Contributor III
12 months ago

Cox may have made an error.  But could someone in your household have ordered the movie without you knowing?   To prevent the possibility of that occurring in the future, you might consider using the Contour Parental Control On Demand lock to control access to pay per view, if you haven't done so already.

Managing the Parental Control On Demand Locks on Contour (cox.com)